Shipping & Claims
Packaging, shipping methods, eBay Standard Envelope, insurance, tracking, claims, and getting cards safely from seller to buyer.
Blog
Packaging, shipping methods, eBay Standard Envelope, insurance, tracking, claims, and getting cards safely from seller to buyer.
USPS said the card was delivered. The buyer said it never arrived. Then, while the case was still open, the same buyer ordered another card from me. Here’s how I handled the claim, what eBay ultimately decided, and what I learned about protecting yourself without assuming the buyer is trying to scam you.
What happens when an eBay Standard Envelope never arrives? After a buyer opened an Item Not Received case on a $4.99 card, I learned how eBay’s shipping protection actually works—and why you shouldn’t rush to issue a refund.