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CHLOAH CARDS
Home
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Learn Home
Sourcing & Buying
Selling on eBay
Shipping & Claims
Problems & Lessons
Card Strategy
About
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Learn Home
Sourcing & Buying
Selling on eBay
Shipping & Claims
Problems & Lessons
Card Strategy
About
Shipping & Claims Scott Pudney 10/18/26 Shipping & Claims Scott Pudney 10/18/26

4: When an eBay Standard Envelope Goes Missing

What happens when an eBay Standard Envelope never arrives? After a buyer opened an Item Not Received case on a $4.99 card, I learned how eBay’s shipping protection actually works—and why you shouldn’t rush to issue a refund.

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Shipping & Claims, Selling on eBay Scott Pudney 10/11/26 Shipping & Claims, Selling on eBay Scott Pudney 10/11/26

3: Tracking Says Delivered, but the Buyer Says It Never Arrived

USPS said the card was delivered. The buyer said it never arrived. Then, while the case was still open, the same buyer ordered another card from me. Here’s how I handled the claim, what eBay ultimately decided, and what I learned about protecting yourself without assuming the buyer is trying to scam you.

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